The Content Experts PH offers social media management for small business. Small business social media management is crucial for increasing your business’ reach, engaging customers, generating leads, increasing sales, and so much more.
We specialize in social media management, metrics, and accurate reporting to our clients and social media content creation coupled with social content management. Email us for more information.
Collaborate with us. Tell The Content Experts PH about your digital marketing and brand identity efforts and overall vision for your sojourn into social media. The Content Experts PH will provide you with an action plan to implement ASAP at costs friendlier to small businesses.
With The Content Experts PH, you get premium digital marketing agency treatment at prices you can afford.
Outsource your social media needs to a trusted team with 15 years of experience that does not need to outsource any content format because we write and design everything ourselves. We work with agencies and SMB owners in the United States, Hongkong, Canada, and other countries.
Be sure to check out some of the social media content that we can professionally produce for your business.
We are the secret weapon of top SEO agencies in North America who deliver powerful content that ranks in search engines quickly.
Outsource to us and ‘surprise’ your competitors.
Advantages of Social Media Management for Small Business
Improve Brand Awareness
Brand awareness has always been essential when it comes to establishing a strong online presence. Statistics show that 50% of American consumers believe that user-generated content, such as videos and images posted by satisfied customers, is more likely to influence most purchasing decisions on social media.
Social media allows your brand to be exposed authentically, with real people claiming to love your product and promoting it. In addition, social media management ensures that all the feedback you get from customers is presented in a way that’s pleasing to your audience. Amplify the effect. As a result, you will get consistently better feedback from your audience.
Establish Brand Authority
To establish your business as a local market leader, you must work on your brand authority, which involves social media management. You can show people that you know what you’re talking (as a market authority figure) about by posting relevant, educational, and authoritative information on your social media accounts. You can also share your authoritative and insightful blogs with your audience.
This activity dramatically cultivates a positive brand image while providing a platform for engagement with your customers. Think of this phase of social media marketing as jet fuel for customer interaction.
Answering questions and demonstrating responsiveness are two critical components for increasing customer interaction and establishing a small business’ dedication to customer experience.
Small businesses will also benefit from the free publicity from people appreciating your content and leaving feedback on your social channels. Your customers will be able to tell that you care about them when they see how you interact with other customers, too. In the process, you also encourage customers to be more vocal, and they will help you gain more followers.
Customers are always the best brand evangelists, no matter your market.
Consumers also use social media platforms as search engines. People now use Twitter, Facebook, LinkedIn, and other platforms to look for products and services. Whether you’re interested in B2B leads, B2C leads, or just more sales from people who might want your products, you should tap social media the way you tap Bing and Google for organic traffic. Consumers and business-to-business customers expect much more from your social channels and main website than just plain content. They expect a total experience and meaningful engagement where they can get the job done and solve their problems by engaging with your brand.
The more active you are on social media and the more willing you are to share valuable content, the more momentum you’ll build for brand authority.
Brands need to be timely in responding to customers online. You have to maintain conversations and, more importantly, assuage any potential negative comments to demonstrate that you value both positive and negative feedback. Negative feedback on social media is unavoidable. Depending on how you respond, you can take a bad situation and turn it around with effective social media management, or you can leave it be and suffer from the long-term consequences. Many businesses routinely ignore bad reviews on Google My Business. The first thing their potential customers see when they go online is these bad reviews with no responses or resolutions. Potential customers often imagine themselves in the receiving end of bad service or bad customer experiences, so we can’t change that mindset. Still, we can demonstrate that you’re not like other businesses that hurt customers with wrong products or inadequate services.
Using social media can also open doors to cross-sector collaborations. For example, micro-influencers and even your direct competitors can collaborate with you to feature your products in return for the same. As a result of these engagements, your brand will gain more visibility, and your business will become more respectable and attractive to potential customers.
Get Better SEO
Don’t skip this section, even if you’ve had enough of hearing about SEO (since last month or more).
The use of social media can have a significant impact on your SEO efforts, including any intense SEO copywriting or content SEO you’ve been doing. This is because it spreads the message across a wide range of platforms. As a result, you’ll get more value for your buck by using your best content in social media posts.
It is possible to influence bounce rates and increase the number of inbound links via social media, which search engines LOVE.
Sharing and liking a business’ content on social media is a great way to get more exposure for all your content. Your reputation and brand authority will rise as you share more. Your content rankings will steadily increase in different SERPs as these components work together to create a positive net SEO effect.
Social media can also result in creating natural links, which benefit link-building efforts. For example, you can attract more blog readers, influencers, and other bloggers who may link to your social media channels and website as they cite your material. In addition, influencers can find information on your website to link to if shared on social media. These are the most valuable links you can get for SEO purposes.
You can also get other websites to link to your content, which helps search engines see you as an authority in your niche. But, again, the variety of links coming in will signal to Google that your business is a cut above the rest.
Brand awareness is increasingly using social media channels, which leads to an increase in brand-based searches. Because your business name is also a keyword, you will consistently rank in brand-based SERPs. With such a narrow focus on your brand, how else could search engines create the right SERPs? So work hard on your social media management efforts and turn your brand name into a top-ranking keyword that no one else can claim.
Social Media is Cost-Effective
Whatever your marketing budget, social media is always an excellent investment. Being active on social channels, publishing great content, and responding to comments from your supporters are all essentially free of charge. Brand promotion is not limited to running IG ads, YouTube ads, or Facebook ads. Brand promotion can take the form of genuine engagement with people who are interested in your business. After the initial campaign to get a sizeable number of followers, the next objective is to publish content that people will share regularly.
Get More Subscribers, Fans, and Followers
Social media allows you to better align your efforts with the habits of your target audience. 74% of consumers now rely on social media to help them make purchases. It’s also worth noting that 80% of people seek advice on purchases from social media. Even social media advertising can be a lucrative way to reach your audience and build an online following. Interestingly, 50% of GenZ and 42% of millennials believe social media is the best place to promote or advertise businesses.
Improved Customer Experience (CX)
All aspects of the customer experience are beneficial to your business. As previously stated, social media allows you to respond to customers’ questions in real-time. Because it lets you reply right away to new comments, social media improves relationships and forges a real connection to people. While many business owners shy away from such intense interactions, responding to comments online is the most effective way to demonstrate your concern for customers.
Social media can also act as a tributary for commonly asked questions. For example, your message threads and comments are essentially FAQs that customers can read.
Posts are naturally limited by what you’ve shared will act as topical anchors that will guide your customers as they view your page content. You can also rely on social media to uncover your customers’ collective pulse.
The best way to counter negative feedback is to respond to the bad press through social media directly. Getting social allows you to be proactive, letting others know that you are aware of problems and taking immediate action to address them. Social media posts about special offers can also reach people more quickly, with the possibility of generating buzz, more sales, and more satisfied customers willing to share great reviews on your social profiles.
Last but not least, social media offers a platform for airing grievances that, at first glance, may be unsettling or even frightening. Businesses prefer not to hear nasty comments, right? However, that is no longer modern customer culture. If a customer has a problem with your brand on social media, you can address the issue in public rather than privately. Your efforts in immediately responding and resolving customer feedback signal that you are an excellent business to the rest of the world.
Get a High-Performance Marketing Channel
Social media marketing is a successful tactic for digital marketers and business owners. People use social media to connect. SMBs are no exception.
Social media is the best way to build a relationship with your audience because of its interactive nature. Putting a face to a name and improving your customer service can help you get very personal.
You can make people feel special when you speak directly to them and enjoy a conversation based on their comments when interacting and selling on social media. In addition, it’s a great way to connect directly with your audience by sharing exclusive offers, contests, and information only available through your social media posts. As a result, new followers may become more interested, leading to more interaction.
You need to put some thought and planning into your content. The more relevant your content is, the more likely it is to be liked, shared, retweeted, or commented on.
Although the idea of using social media as an additional channel for customers to communicate directly with your team may be off-putting to smaller businesses, social media offers a direct line of communication with customers in real-time.
If you have a customer complaint or a significant event that could harm your business or worry your customers, you can publicly manage damage control with this tool. If you’re quick to respond on social media, you may be able to provide better service.